Shopping on the Internet can be confusing sometimes - every site always seems to do things slightly differently and no-one seems to offer help when you most need it. So we've pulled together this little section to help you....
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The following questions should cover most circumstances but if not please contact us and we'll do our best to help you through.
Q. Do I need to register with your site to start shopping?
A. Not at all. Simply add items to the shopping cart. Once you're ready to "checkout" and pay, our checkout process will guide you through everything you need to do. Only at this point will we create a user ID (which will be your e-mail address) and a password and e-mail them to you (you won't need these to continue shopping). After you've finished you can check back on our site to check on progress of any orders or change any of your details. When you shop with us again (and we hope you do!) you can log on and we'll remember your name and address details (but not your credit card details) to make it easier for you.
Q Are my credit card details safe?
A. Yes, very. Your credit card details are NEVER stored on our www servers - in fact Laughing Bear Toys never see your credit card number EVER. All credit card details are recorded directly on the WorldPay systems - WorldPay are the largest credit card processor on the Internet and so you can be sure your details are safe. This is why you will be asked to re-enter your credit card details everytime - it's because we never know them!
Q. Can I have presents delivered to another address?
A. Yes, this is no problem at all. For added security we may need to contact you to confirm your identity. Please leave a fixed phone number on the checkout pages (not a mobile) so that we can call you. We will send an unpriced delivery note with the items and send the receipt to your address (which MUST be the address on the credit card). Because we'll need to call you, please allow an extra working day for us to dispatch parcels.
We hope these answer your questions. If you need anything else please drop us a line at karl.meyer@laughingbear.co.uk
Thank you.